You are not required to provide the personal information that we have requested, but, if you chose not to do so, we will not be able to provide you with certain features within our products or services.
The service can collect the following data from you or your device.
Profile information such as
Location information
Roadchip will track device location by sending GPS coordinates to the Roadchip Portal application. We may also determine location by using other data from your mobile device, such as information about wireless networks or cell towers near your device.
We use and store information about your location to enable many product features that are dependent upon location tracking.
Roadchip needs to store this data in order to provide proper location information about your transfer to the final customer in order to find the pickup information about the transfer.
We may also use collected information to troubleshoot software, to conduct data analysis, to do testing, research, and to monitor and analyze usage and activity trends to improve and customize the services.
Device information
We may collect information about the devices you use to access our services, including hardware details, operating system details, software details, unique device identifiers, serial numbers, device motion information, device location and mobile network information.
Log information
As you interact with our services, we collect server logs, which may include information such as device IP address, access dates and times, application pages viewed, app crashes, browser details and other system activities.
In addition, we use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Services’ functionality.
These third-party services providers have their own privacy policies addressing how they use such information.
How long we retain your Personal Information
The retention period for information that we collect about you depends on the type of information, as described in further detail below. After the retention period has expired, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
- Location information is being stored 10 years, as long as we are obliged to keep the booking itself
- Account information (see below)
Account information
We retain your account information for as long as your account is active, and a reasonable period thereafter for re-use when you decide to reactivate the Services.
Information We Share With Your Consent
We will share personal information with companies, organizations or individuals outside of Roadchip only when we have your consent to do so.
How We Secure Your Information
Whenever information is held within Roadchip, we take reasonable and appropriate steps to protect the personal information from unauthorized access, disclosure, alteration, or destruction.
We employ industry best practices, such as firewalls, encryption and physical security measures in order to prevent unauthorized use of personal information.
Access and actions on personal information are restricted to employees of Roadchip or authorized third-party agents, only when the information is required to perform a specific task, i.e. order processing and fulfillment.